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Field note 02 / Customer guide
Browse the pieces, choose a size, and checkout as a guest. This page explains payment, order handling, shipping, returns, privacy, and the fastest support path.
Browse the release →CLEAR TERMS / MERCHANT ACCOUNTABLE
Order ledger / Current process
This is the current customer path. Covert Aesthetic remains the seller and support contact throughout the order.
Stripe hosts checkout and accepts payment, contact, and U.S. delivery details. This storefront does not receive or store the card number. Applicable tax is calculated from the active registrations and shown before payment.
Covert Aesthetic accepts an order only after the server verifies Stripe's signed paid notification against the current catalog and totals. The paid order is then created in Printify and held for merchant production approval. A checkout return page by itself is not proof of payment.
Orders ship only to United States addresses at a flat $8 per order, with no optional shipping-protection fee. Pieces are made to order through our fulfillment partner network. Allow 1–2 business days for order processing, then an estimated 7–10 business days for delivery: approximately 8–12 business days total. Business days are Monday through Friday, excluding holidays. Delivery estimates are not guarantees. Lost or delivery issues can be reported to covertaesthetic@gmail.com for review.
No change-of-mind, wrong-size, or wrong-color returns or exchanges are planned. Damaged, misprinted, or defective items must be reported within 30 days of delivery with photos; suspected lost-in-transit orders can be reported with tracking evidence. Eligible reports are reviewed for a possible reprint or refund, not an automatic outcome. Read the full Terms.
Building a bag does not reserve a piece. After payment, cancellation or change requests must reach covertaesthetic@gmail.com before production begins and cannot be guaranteed once production starts. Read the full Terms.
Want product news, launches and offers? Choose the optional, unchecked email box before continuing to secure checkout. Shopping does not require marketing permission, and order and shipment emails remain separate.
Privacy / Current boundary
Optional analytics run only when configured and explicitly allowed. Open Privacy in the footer to change your choice at any time. Declining never prevents shopping or checkout.
The bag and privacy choice stay locally in the visitor's browser. This storefront has no customer accounts and does not collect passwords or profiles. Stripe-hosted Checkout processes the payment, contact, and delivery details needed for an order. This storefront does not receive or store the card number or delivery address. When a signed shipment notice arrives, the store temporarily retrieves the checkout email from Stripe solely to send the tracking update through Resend, then does not copy that email into its order database.
The store keeps the selected product, size, quantity, amounts, opaque checkout and event identifiers, consent evidence, and processing state needed to validate paid orders and prevent duplicates.
Marketing emails are optional. The unchecked option before secure checkout lets you request Covert Aesthetic product news, collection launches and offers at the email address you enter in Stripe. We record your choice, the notice version and time with the checkout reference; the email address stays with Stripe, not in our order database. Only a completed, verified purchase makes this checkout opt-in eligible for a future mailing list. An unchecked box is not new consent. This is separate from order and shipment emails, SMS, analytics and advertising choices. No customer account or signup is required to buy. To withdraw consent, email covertaesthetic@gmail.com; future marketing messages must also provide an unsubscribe link. This checkout option does not itself send promotional messages.
When the welcome offer is enabled, its separate, unchecked signup box requests Covert Aesthetic marketing emails through Klaviyo. You must confirm that signup to receive the personal 10% code for a first eligible order with at least $100 in merchandise before discount, excluding shipping and tax. Marketing signup is required for the offer, never for a purchase; the optional checkout marketing checkbox remains separate. Klaviyo keeps email and subscription records and handles confirmation and unsubscribe requests. Once signup is confirmed, Resend delivers a claim link and Stripe checks offer eligibility. The address is temporarily encrypted in our verification records and cleared after successful verification; expired verification data is cleared during routine offer processing. A keyed email hash, Stripe and Klaviyo references, consent version and timestamps, and offer-use record are retained for consent evidence and the one-use limit. An essential HttpOnly cookie connects this browser to the offer until 14 days after the first request. The personal code is shown only after confirmation and is not saved in browser storage; you may choose to copy it. You may unsubscribe anytime through the link in marketing emails or by contacting covertaesthetic@gmail.com.
Optional Google Analytics: when configured and you allow analytics, Google receives pseudonymous browser/session identifiers, product IDs, viewed/added items, checkout starts, and server-verified purchase amounts with an opaque transaction ID. Only approved Google, Instagram, Facebook and campaign source labels are retained; unknown sources are unattributed. We do not send names, email addresses, phone numbers, street addresses, card details or full URL query strings to analytics. Advertising signals and personalization are not enabled by this analytics choice. Our browser identifiers and checkout attribution expire after 90 days; Google event/user retention is configured separately. You can choose Necessary only from Privacy choices to stop future browser tracking and request cancellation of pending analytics delivery. An event already sent cannot be recalled. Shopping, payment and fulfillment do not depend on analytics. Email marketing permission is separate.
For checkout confirmation, essential signed cookies cover up to five recent checkout attempts and expire after 24 hours. A temporary reference stays in your browser tab. They connect this device to a read-only payment-status check; they contain no card or contact details.
If the AI support chat is enabled, the message a visitor chooses to type and limited recent conversation context are sent to OpenAI to produce a reply. Covert Aesthetic privately retains the anonymous transcript for 30 days for support quality and abuse review, then deletes it. Visitors are told not to enter card details, passwords, addresses, or other sensitive information. The assistant cannot access or verify an individual order.
For privacy or support questions, email covertaesthetic@gmail.com. This link opens your email service; the storefront does not store email messages in its site database.
After verified payment, Printify and the selected fulfillment provider receive only the recipient name, shipping address, contact details where required, items and variants, shipping method, and order identifiers needed to produce and ship. The order is held for merchant production approval.
Support email includes what a customer sends and order details needed to respond. Information is shared only as applicable for payment, fulfillment, support, legal compliance, and protection against fraud or abuse. Covert Aesthetic remains the customer-facing seller. Read the Terms of Service.
Support / Customer contact
Email our public support inbox for questions about pieces, checkout, orders, delivery, returns, or cancellation requests. Include the checkout email and relevant order details. Response times are not guaranteed; never send card details or passwords.
Email covertaesthetic@gmail.com