Each garment is produced for the order. For that reason, we do not accept returns or exchanges for a change of mind or because the customer selected the wrong size or color, except where applicable law requires otherwise. Review the product information and selection carefully before paying.

Do not mail a garment to an unapproved address. Covert Aesthetic will provide instructions if a return is required as part of an approved remedy.

Report an item that arrives damaged, misprinted, or defective within 30 days of delivery. For suspected loss in transit, contact us when the tracking or delivery circumstances indicate a problem. Email covertaesthetic@gmail.com with the order number, a short description, and clear photos or relevant tracking evidence as appropriate.

Covert Aesthetic will review the report. If damage, misprint, defect, or loss is confirmed and eligible, we will arrange an appropriate remedy, which may be a reprint or refund depending on the circumstances and applicable law. A report does not guarantee an automatic refund or reprint. This process does not limit any remedy the law requires.

Email us as soon as possible if you need to cancel an order or change a size, color, quantity, or delivery address. We can attempt a change only before production begins.

Once production has started, cancellation or changes may no longer be possible and are not guaranteed. This does not affect cancellation or other rights that applicable law cannot lawfully restrict.

If tracking appears stalled, a parcel is marked delivered but cannot be located, or another delivery issue arises, email covertaesthetic@gmail.com with the order number and relevant tracking evidence. We will review the available information and coordinate with the relevant fulfillment or delivery provider.

The resolution depends on the facts and applicable law. A confirmed eligible loss may be resolved by reprint or refund after review; neither outcome is automatic for every report. We will explain the outcome and any next step. These Terms do not remove Covert Aesthetic's lawful responsibility as the merchant.